/ Healthcare Security
What it is. What it is not.
Healthcare security in Ontario is a specialty of its own. Hospitals, long-term-care homes, community clinics and mental-health facilities require officers who can de-escalate a psychiatric crisis, restrain a patient without injury, respect PHIPA privacy law, and integrate into a clinical team that is doing life-and-death work at 3 a.m. Ontario Security Services builds healthcare programs to that standard.
Every healthcare officer we field completes non-violent crisis intervention (NVCI) training, holds Standard First-Aid / CPR-C, is versed in Ontario's Mental Health Act procedures, and understands the emergency department, inpatient, long-term-care, and community clinic contexts before they step onto the floor. Code White response, patient watches, elopement prevention, weapons screening at ED entrances, and clinical-team integration are the daily work.
From regional hospitals in Kingston, London, Peterborough and Sudbury to long-term-care homes across Toronto, Ottawa and Hamilton, from community clinics to specialty mental-health facilities, we help Ontario's healthcare providers run safer floors without sacrificing patient dignity.
/ Operational scope
What we deliver.
- NVCI / Code White de-escalation training
- Emergency department patient watches
- Elopement & wandering prevention
- PHIPA-compliant reporting
- Long-term-care specialisation
- Weapons screening at ED entrances
- Clinical-team integration
- Discreet uniform standards for LTC settings
/ Industries we serve
Where healthcare security is deployed.
Regional hospitals
Long-term-care homes
Community mental-health clinics
Specialty psychiatric facilities
Dialysis and cancer centres
Family health teams
Community paramedicine partners
Detox and addictions facilities
/ Deployment process
Five steps, on every site.
01
Clinical intake
We meet with your clinical leadership, occupational health and infection control to understand your floor.
02
NVCI-first roster
Every officer holds current NVCI certification before shift one.
03
ED and inpatient training
Officers train on your ED triage protocol, patient watch procedures and Code White response.
04
Live coverage
Officers integrate with the clinical team. Every incident is documented per PHIPA.
05
Monthly clinical review
Monthly reviews with clinical leadership tighten the program and log lessons learned.
/ What sets us apart
Healthcare Security the way it should be.
- 01NVCI-first roster — de-escalation is default
- 02PHIPA-compliant documentation on every incident
- 03Long-term-care specialisation with dementia-aware training
- 04Clinical-team integration, not bystander posture
- 05Direct-line clinical account manager
/ Compliance & training
The paperwork insurers ask about.
- PSISA-licensed
- NVCI certified
- PHIPA-trained on documentation
- First-Aid / CPR-C
- $5M liability with healthcare rider
/ FAQ · Healthcare Security
Questions clients keep asking.
- Q · 01
Are your officers trained for psychiatric emergencies?
Yes. Every healthcare officer is NVCI-certified and drilled on Ontario Mental Health Act Form 1 escort procedures.
- Q · 02
Can you cover long-term-care specifically?
Yes. LTC is a dedicated specialty with dementia-aware training and elopement prevention drills.
- Q · 03
How do you handle PHIPA privacy?
Officers do not access clinical records. All documentation is de-identified where possible and stored under PHIPA-compliant retention rules.
- Q · 04
Do you cover weapons screening at the ED?
Yes. ED weapons screening is a routine post at the hospitals we cover, deployed with metal detection and hand-search protocols.
- Q · 05
Do you do patient watches?
Yes. 1:1 patient watches, sitter roles and constant observation are provided under PHIPA-compliant procedures.
/ Related disciplines
Often paired with healthcare security.
/ Deployed in
Healthcare Security across Ontario.
/ Also searched